2013
Customer Service and Digital Strategy
Earned media from great customer service carries a lot of weight today. A hotel that plans its digital strategy could reap benefits long into the future.
2012
Google Plus Local Is Replacing Google Places
The days of Google Places are a thing of the past with the recent announcement of Google Local. The new service will integrate Places listings with Zagat s Reviews and Google s social layer.
Home Depot To Correct Misleading Link Request
It read like one of those bad link requests you get. Link to me, and you’ll rank better. It even suggested hiding the link. But the request was from Home Depot, to its network of nearly 2,000 service providers. Now that it’s come to light, the home improvement store chain says it is correcting the mistake.
Free Mobile Broadband Service Coming in Second Half of 2012
There is a new free mobile broadband service coming in the 2nd half of 2012. FreedomPop, backed by Skype’s co-founder Niklas Zennstrom, has formed a partnership with Clearwire to provide an innovative and disruptive 4G mobile broadband service in the United States.
2011
Google Anymote Coming Soon?
Is the next Google product going to be called Google Anymote? It appears that Google is working on a new product or service called Google Anymote, which I could see being related to or perhaps even the next generation of Google Android.
How to Use Twitter for Customer Service
There is now a great new tool for customer service that would probably not expect: it is called Twitter. Not only is Twitter a great social networking web site, Twitter is a great tool. And, more importantly, a time saver. On the Standing Dog Blog, we have a great blog post by Paul Griffith about how use Twitter as a customer service tool for your
2010
Nominations Now Open for Wirefly Blog Awards
Wirefly, a leading internet retailer of mobile phones and service plans, is launching its first ever Wirefly Blog Awards to acknowledge and honor the other sites on the Web that best help consumers stay up-to-date and well-informed about mobile phones and the cell phone industry.
Clear Expands 4G Mobile Internet Service in Houston Texas
Clearwire has launched CLEAR 4G mobile internet service in the company’s 28th 4G market, Houston, Texas. Clearwire Communications, LLC, an operating subsidiary of Clearwire Corporation (NASDAQ: CLWR) has officially announced the expansion of its sales operations for CLEAR’s super fast mobile Internet service throughout greater Houston.
6 Ways OSS Can Help You Monetize Your Ethernet Network
One method is to apply Class of Service (CoS) management to Ethernet service, such as mobile backhaul, so this valuable resource can be differentiated, controlled and regulated according to your rules – applying your rules allows you to protect and increase your revenues.
myOneLogin SignatureBook Offering Digital Signatures
TriCipher, a provider of Internet identity services, has launched a hosted, on-demand version of its powerful digital signature solution. myOneLogin SignatureBook is an on-demand service that accelerates and streamlines business processes requiring non-repudiable signatures across different groups, organizations or geographic locations. It support
Up to 100% Off High-Efficiency HVAC Equipment
You read right. During this Great Winter Sales Event, Service Experts now makes it possible to get brand new energy saving furnaces or air handlers for 50%, 60%, 70% off and hellip even 100% free depending on the location of your home. How? By combining a series of concurrently available, very lucrative national and local rebates, credits.
2009
Sometimes You Have to Call the Furnace Repair Service
Calling a furnace repair service does not have to be a scary proposition. You do not have to get distraught when your furnace needs to be repaired, particularly as the thermometer drops... and there are young children or elderly living in the home. There s no heat and it s well below freezing. But, it s simply not necessary to worry.
Amdocs Acquires jNetX
Amdocs has acquired jNetX, a privately-held service delivery platform (SDP) provider, for $50 million net of debt and cash, subject to post closing adjustments.
Oracle Reports Recent Sales
Oracle is reporting that more than 140 communications service providers worldwide have selected or extended their contracts with them in the last fiscal year, June 2008 through May 2009.
Dallas Limousine Service Completes Local Ad
Dallas, Texas based Executive Car Service has recently completed a television commercial shot at Dallas Fort Worth International Airport.
HP Introduces Three New Telecom OSS Solutions
HP is introducing three software solutions to help communications service providers manage the customer experience to create greater loyalty, especially among high-value customers.
LeapFish. Brings Back Domain Name Appraisal Service
Leapfish has brought back a popular feature of their site, their domain name appraisal service. Type a domain name into their search engine and they will attempt to put a dollar figure on it, telling you how much it is worth.
USPS Unveils Simpsons Stamps
Check it out, Man! The United States Postal Service what The Simpsons stamps will look like when they are released May 7, 2009.
PeoplePond.com SEO Service for People Launches
Cranberry, a company led by led by Internet visionary David McInnis (formerly of PRWeb), has launched PeoplePond, an Internet service that provides search engine optimized (SEO) profiles and online identity verification services for individuals.
Postal Service draws criticism for $1.2 million home buy
At a time when the U.S. Postal Service says it is experiencing a financial crisis, it purchased a $1.2 million home from an employee so he could relocate, a CNN investigation has found.
Comptel Dynamic OSS Sets New Benchmark for Mediation
IBM benchmark highlights Comptel’s ability to protect Communications Service Providers against the growing mediation and charging requirements that ‘lifestyle’ services demand
IBM and Traffix Join Forces for Service Delivery Environment
Traffix successfully completed validation of its Rosetta NGN Gateway for Telecom Service Providers for the IBM Service Provider Delivery Environment (SPDE) Framework.
HVAC Contractor Promotes Careers, Not Just Jobs
Neal Harris Service Experts has been chosen as Best Contractor to Work for by The Air Conditioning, Heating and Refrigeration NEWS.
2008
New Service Plans Meet A Wide Variety Of Customer Needs
Service Experts has announced a comprehensive and enhanced set of service plans that are designed to meet the needs of every homeowner.
Google Affiliate Network Launches
This service is sure to bring more attention to affiliate marketing now that Google has put its name on the service.
