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PUBLIC MARKS with tags conceptual & crm

30 June 2010 21:45

Deliver Bad News in a Good Way - Wired How-To Wiki

by HK

they went looking for the best way to deliver a mix of craptastic tidings ("Sorry, dude, someone at the Genius Bar totally sat on your iPad") and happy information ("It was Megan Fox, and she wants to say she's sorry"). Using online gambling games with varying amounts of losses or gains, the researchers asked participants which scenarios they preferred.

delicious crm conceptual

1 (1 marks)

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last mark : 30/06/2010 21:57