LINK

# There are meaningful “entry points” into the app - URIs. (No, I’m not going to mention the R-word.) It’s simply entirely unacceptable for a Web app to expose only a single URI, break the “Back” button, and disallow linking. Frameworks that don’t support URIs for application concepts, such as every customer, order, contact report, document etc. should simply be banned.

# Application boundaries are a concern to developers, not users. The Web is about linking stuff together, without any concern about application boundaries. There’s absolutely no reason why you shouldn’t be able to follow a link in your CRM application that takes you to a product page in your online catalog, or from a customer record to the information about when they last logged in to the Web site, or from a page that’s part of a complex business process UI to the appropriate documentation and on to the discussion group where you can tell everybody how much it sucks.

# Documents are accessible in a standard way. The idea of accessing any kind of document, such as an insurance application form that’s been scanned in, a letter sent to a business partner last year, or a contract with a business partner, by any other means than an HTTP GET is just stupid.